Shipping Policy

At Swad Setu Global Foods ( https://swadsetuglobalfoods.com/ ), we ensure your food orders are packed securely and dispatched promptly for maximum freshness.

1. Order Processing Time

• Processing: Orders are processed within 1 to 2 business days (excluding weekends and public holidays).
• Fresh Items: Select fresh or handcrafted food items may require up to 48 hours of preparation before dispatch.

2. Delivery Timelines & Charges

• Metro Cities (India): 2 to 4 business days.
• Rest of India: 4 to 7 business days.
• International Shipping: 7 to 14 business days (subject to customs clearances).
• Shipping Fees: Calculated dynamically at checkout based on weight and destination.

3. Tracking Your Order

Once your order is dispatched, you will receive an email or SMS notification containing a direct tracking link and courier details.

4. Delivery Address & Receipt

Ensure your delivery address and contact details are accurate at checkout.

Re-shipping fees may apply if a package is returned to us due to an incorrect address or unreachability.

5. Damaged Shipments

If your package arrives physically damaged or tampered with, take photos/videos immediately and report the issue to us within 2 calendar days under our Return Policy.