Return and Refund Policy

1. Key Timelines at a Glance

• Return Window: Within 2 days of delivery.
• Replacement Window: Request processed within 7 days of approval.
• Refund Processing: Issued within 7 days of request approval.

2. Return Policy (2 Days)

You have 2 calendar days from the date of delivery to initiate a return request.

Eligibility: Due to the perishable and consumable nature of food products, items are eligible for return only if:

• The item received is damaged, defective, or spoiled upon delivery.
• The wrong item or incorrect quantity was delivered.
• The product package is unsealed, tampered with, or expired upon receipt.

Condition: Returned items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.

Proof Required: You must provide clear photos or video footage showing the issue/damage along with the packaging label when submitting your request.

3. Replacement Policy (7 Days)

If your return request is approved for a replacement:

We will arrange for a replacement product to be dispatched or delivered to you within 7 business days of request verification and approval.

If the exact item is out of stock, you will be offered an alternative product of equal value or a full refund as outlined below.

4. Refund Policy (7 Days)

Once we receive your return request and verify the condition/proof of the item:

Inspection & Approval: We will notify you via email or phone regarding the approval or rejection of your refund request.

Processing Time: If approved, your refund will be processed back to your original method of payment (or via bank transfer/store credit, as agreed) within 7 business days.

Bank Delays: Please note that depending on your bank or card issuer, it may take additional business days for the credit to officially reflect in your account.

5. Non-Returnable Items

To maintain safety and hygiene standards, the following cannot be returned or refunded:

• Items reported after the 2-day post-delivery window has passed.
• Products that have been partially consumed, opened, or altered (unless defective/spoiled upon arrival).
• Products damaged due to improper storage or handling after delivery.

6. How to Initiate a Request

To request a return, refund, or replacement, please reach out to our customer support team within 2 days of receiving your package:

Website: https://swadsetuglobalfoods.com/

Email: info@swadsetu.com

Phone: 80583 77000